General Ticket Information

Accessibility

We are eager to accommodate all of our patrons and make your visit to the Williamston Theatre as comfortable and enjoyable as possible. The Williamston Theatre is accessible to patrons with mobility limitations. Please advise our staff of your needs when making your reservation to allow us to better accommodate you. If you do not advise us of your needs when you make your reservation, we cannot guarantee that we will be able to seat you in the appropriate seat.

Williamston Theatre is equipped with an FM assistive listening system that operates at 72 MHz. To utilize this system, receivers and headsets or neck loops are required and are available at the Box Office. ALDs are free of charge and can be checked out by exchanging an ID. ALDs can be used with or without hearing aids. Patrons whose hearing aids are equipped with a telecoil must still check out an ALD unit with a neck loop. ALDs are compatible with most headphones and patrons are encouraged to bring their own. Over the ear headphones or earbuds are available for purchase ($2) and can be re-used whenever an ALD is checked out. Patrons wearing hearing aids should remember that volume turned too high may cause high-pitched feedback which can be heard by others throughout the theatre.

If you require the use of special technology to help you experience live theatre (i.e., wireless or bluetooth devices), we ask that you inform the box office when making your ticket reservations, and provide the make, model and any outlet needs you might have. This way we can provide the appropriate access, and confirm that your device’s technology will not interfere with the theatrical technology in use. Without advance notice, we may not be able to accommodate your needs.

Ticket & Personal Responsibility

• Patrons are responsible for knowing and understanding policies.
• We require full payment for all reservations at time of purchase.
• 72 hours prior to the performance:  Refunds (minus ticket fee) can be issued.
• 48 hours prior to the performance: Tickets can be exchanged to another performance or converted to a gift certificate or donation.
• Less than 48 hours prior to the performance: No exchanges or refunds.
• The Williamston Theatre is a 112-seat, three-quarter thrust stage. It is a very intimate space, which is one of the unique and wonderful aspects of experiencing live theatre in our space. However, this means that late seating is very difficult and disruptive to the play, not only for the audience, but also for the actors. We ask patrons to arrive at least 15 minutes prior to curtain time to allow for enough time to pick up your tickets, visit the facilities, and get settled comfortably in your seats. We reserve the right to seat patrons, or to not seat them, based on what is least disruptive to the play.
• The Williamston Theatre offers a diverse selection of plays. Not all productions may appeal to or be appropriate for every person or for all ages. Therefore, patrons are responsible for making informed decisions regarding all their ticket purchases. Please see note on Trigger Warnings below.
• No babes in arms will be permitted at a performance. Not all productions are appropriate for younger patrons. Please check with the box office if you are interested in bringing children to a performance.